Refunds & Replacements

We offer refunds or replacements under the following conditions:

• You received a damaged product
  
• You received the wrong item
  
• The product is defective or tampered
  

Proof Required

To process your request, please share:

• Clear photos or videos of the product
  
• Unboxing video (recommended for faster approval)
  
• Order ID
  

📧 Send details to: contact.gosipcoffee@gmail.com

⏰ Within 48 hours of delivery

Refund Process

• Once approved, refunds will be processed within 5–7 business days
  
• The amount will be credited to your original payment method
  

Non-Refundable Cases

We do not offer refunds if:

• Request is made after 48 hours of delivery
  
• Product has been used or opened
  
• Incorrect address was provided
  
• Delivery failed due to customer unavailability
  

Cancellation Policy

• Orders can only be cancelled before dispatch
  
• Once shipped, cancellation is not possible